This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform.
Cancellations will only be considered if the request is made within 1 day of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to the sellers/merchants and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Smita IT Solutions does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund/replacement can be made if the user establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report to our customer service team within 1 day of receipt of products. The request will be entertained once the seller/merchant has checked and determined the issue at its own end.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 1 day of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue to them.
In case of any refunds approved by Smita IT Solutions, it will take 2 days for the refund to be processed to you.