This Privacy Policy describes how Smita IT Solutions and its affiliates (collectively "Smita IT Solutions, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website https://24x7recharge.in/ (hereinafter referred to as Platform). We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy.
We collect your personal data when you use our Platform, services or otherwise interact with us. Some of the information we may collect includes but is not limited to: name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address. Some sensitive personal data may be collected with your consent, such as bank account, credit/debit card or other payment instrument information. We may also track your behaviour, preferences, and other information that you choose to provide on our Platform.
We use personal data to provide the services you request. We use your personal data to assist in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect against error, fraud and other criminal activity; enforce our terms and conditions; and conduct marketing research, analysis and surveys.
We may share your personal data internally within our group entities, corporate entities, and affiliates to provide you access to their services. We may disclose personal data to third parties such as sellers, business partners, logistics partners, prepaid payment instrument issuers, and other payment parties. We may also disclose personal data to government agencies or authorised law enforcement agencies if required by law.
To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. However, the transmission of information is not completely secure for reasons beyond our control. Users are responsible for ensuring the protection of login and password records for their account.
You have the option to delete your account by visiting your profile and settings on our Platform, which will result in you losing all information related to your account. We retain your personal data for no longer than is required for the purpose for which it was collected or as required under any applicable law. We may continue to retain your data in anonymised form for analytical and research purposes.
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. You have an option to withdraw your consent by writing to the Grievance Officer at the contact information provided below, mentioning "Withdrawal of consent for processing personal data" in your subject line.
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices.
For any grievances, please contact us using the contact information provided on this website.
Phone: Available Monday – Friday (9:00 – 18:00)